OnePlus to issue update after facing flak over ‘OnePlus 5’ reboot issue

New Delhi: After several OnePlus 5 users in the US and Europe took to social media complaining that their devices were rebooting automatically as they dialled 911 (112 in case of Europe users), the Chinese smartphone maker has admitted there was a problem and is now rolling out an update to resolve this.

According to a report in Android Authority on Friday, OnePlus is now coming up with an update to address the rebooting problem.

“We have been in touch with the customer and have tested a software update that has resolved the issue. We will be rolling out the software update shortly,” the company told Android Authority.

In a major embarrassment, the company, which launched its flagship OnePlus 5 in India (8GB variant featuring duel-lens camera system, starting at Rs 32,999), has been facing rebooting issues for a few days.

Several OnePlus 5 users in the US took to online chat forum like Reddit to complain that their smartphone was rebooting automatically when they attempted to dial 911.

“I had to dial 911 on my OP5 yesterday (saw a building on fire a few blocks away) and both times I tried my phone rebooted on me,” shared a OnePlus 5 user on Reddit.

According to a report on, the OnePlus team responded to the Reddit thread and confirmed that it was looking into the matter.

There have not been any such rebooting issue from India so far.


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