Bhubaneswar: Amid the extended lockdown till May 3, the Central Electricity Supply Utility of Odisha (CESU) today announced a special rebate of 4% on and above the existing rebates and incentives for domestic electricity consumers making payment during April this year. The consumers who could not pay during the rebates dates falling between 22.03.2020 to 31.3.2020 in the month of March can also get rebates.
In a statement, the CESU said it has been providing billing information through SMSs / e-mail and on demand of the consumers through the toll free number of call centre. Consumers can pay their electricity dues online through various digital mode / mobile App like Paytm and Airtel / Debit Card / Credit Card etc. Consumers can make payment through cheques maintaining the social distance measure by availing Cheque drop facilities at different offices of CESU, the statement added.
The CESU will raise the bills of consumers, where meter reading is not taken, on last recorded consumption basis as per OERC Regulation in the absence of actual meter reading and adjusting the same once the actual meter reading is taken.
This apart, the CESU has expanded its Consumer Call Centre from 5 lines to 13 lines facilities to help consumers through toll free number – 1912 and 1800-345-7122.
The CESU has been providing power supply to around 27 lakh households in its licensee area.