Bhubaneswar: Now no need to get confused while making railway related queries as the Railways have merged all helpline numbers with ‘Rail Madad’ helpline number for passengers’ convenience.
The helpline number 139 has taken over all the existing helpline numbers in railways, making it easy for the passengers to remember this number and connect with the Railways, a release stated today.
The single number 139 will be used for making all inquiries and lodging grievances during travel.
The zonal railways will not proliferate any new helpline number or grievance number other than 139, the release read.
The new number will provide integrated services to rail users. The travellers can dial only one number – 139 – for security, general complaints, catering and vigilance.
With introduction of the new helpline number, the existing helpline numbers dedicated to specific purpose will be discontinued.
As per the release, the general complaints and Clean my Coach – 138, Accidents & Safety – 1072, Security issues – 182 now have been integrated and passengers can use single Helpline Number 139.
The Integrated Helpline Number – 139 will be available in different languages and based on IVRS (Interactive Voice Response System). All the mobile users can access to call on 139.
Moreover, the Integrated Helpline Number – 139 will help in quick grievance redressal and enquiry during the journey.
The user just call, send an SMS for all basic enquiries of train running and reservation related enquiries like PNR Status, Ticket (General & Tatkal) availability, Train Arrival, Departure, Diverted &Cancelled Schedules, Seat availability, Ticket Cancellation, Fare, Destination Alert, Wakeup Call; issues of on-board services and Security related issues, etc, the release said.