Odisha: Amid COVID-19 lockdown, CESU expands consumer call centre

Bhubaneswar: Amid the COVID-19 pandemic and subsequent lockdown order, the Central Electricity Supply Utility of Odisha (CESU) enhanced capacity of its 24 x7 Consumer Call Centre at Bhubaneswar to serve its customers better.

In a statement, the CESU said the call centre capacity has been augmented from 5-lines to 13-lines to ensure better consumer satisfaction.

CESU added it asks its consumers to register their grievances related to power supply or electricity bills with the new consumer call centre by dialling a toll-free number 1912 OR 1800-345-7122.

The new Call Centre will help in the following:
• Registering the consumers complaints on power supply and coordinating with field offices for resolving the same

• Providing Billing Information through SMSs / e-mail and on demand of the consumers over the phone especially because during the meter reading was not taken in case a large number of LT consumers (domestic /commercial) due to lock down situation. The bills are raised on last recorded consumption basis as per OERC Regulation. This billing information has been sent through SMSs to many consumers who have registered their mobile numbers with CESU.

However, a large number of consumers have not registered their mobile number with CESU and they are unable to know the billing information for the month of April’20, as there is no bill distributions during the lockdown period.

Worth mentioning, the CESU is providing power supply to around 27 lakh households in its licensee area in the State.