Bhubaneswar: TP Central Odisha Distribution Ltd (TPCODL), a joint venture between Tata Power and the Odisha Government, inaugurated its second all-women Customer Care Center at Puri Division Office. The Customer Care Center was inaugurated by Itishree Nayak, Deputy Collector, Puri in presence of TPCODL’s senior management and women employees.
The Customer Care Center will be entirely managed by a team of women officials who are trained to handle a gamut of customer service offerings such as new power supply applications, monthly bill payments, addressing to customers’ queries and concerns along with other customer-related services thereby, strengthening their participation in offering excellent services.
It is also fully equipped with a queue management system, self-help kiosk and feedback tab for providing a better customer experience.
Speaking on the occasion, M. Shenbagam, Chief Executive Officer, TP Central Odisha Distribution Ltd said, “We are glad to inaugurate our second all-women CCC at Puri. Through this CCC, we aim to deliver an enhanced customer experience as well as offer requisite training to local women in order to help them become more independent.”
In December 2020, TPCODL inaugurated its first all-women Customer Care Center at Badambadi, Cuttack to influence the employability and empowerment of local women, a first by any power utility in Odisha.