‘Make our policies best in the country’: Odisha CM to officers

Bhubaneswar: Odisha Chief Minister Naveen Patnaik today said the hallmark of good governance is citizen satisfaction and urged senior government officers to formulate “best policies” to transform governance for public good.

“Make our policies the best in the country in every sector in which we see potential. If the best state in the country is providing X…Let’s do X Plus,” the Chief Minister said while addressing the senior officers’ meeting at state secretariat here today evening.

He said his government’s focus is how to create more employment opportunities for the people. “This term, I want to focus on employment and value addition on a big scale comparable to the best in the world …Australia…South Korea …Singapore,” Naveen said, laying emphasis on “Bold industrialization and world class infrastructure…MSME clusters…Start Up Hubs”.

He asked the officials whether various departments of the government take any feedback from citizens about their level of satisfaction.

He said all the government offices exist for citizens and run with their money. “What is the level of citizen satisfaction in these offices? I want you to look at all service from the citizen’s point of view. Totally Citizen Centric Governance,” Patnaik explained.

“I write your Performance Appraisal Reports. People write my Performance Appraisal Report. I want a link between these two. Both of us have to be accountable. I sincerely mean it,” the CM stressed.

The Odisha CM further said a government wins the trust of people by doing good work and it repeatedly enjoys the trust of people by sustained good works.

“We have now reached a certain stage in development and governance from where we should take a leap to the next level. People are aspirational and that should motivate us to provide effective services,” he said.

The CM said, “As regards services government will make a paradigm shift more and more towards self-certification we will trust the goodness of people than the integrity of our process.”

“I want 5Ts (Technology, Teamwork, Transparency, and Time leading to Transformation) to be implemented in letter and spirit.,” he further emphasized.

“I want all of you to identify services and processes wherein the first phase you want to implement 5Ts. Preferably, wherever there is citizen interface,” he added.

The CMO will directly monitor the implementation of 5Ts.