New Delhi: Citizens of the country will now be able to download important documents such as the PAN card, driving licence, vehicle registration certificate through WhatsApp.
The MyGov said in a statement that the move will make “the government services accessible, inclusive, transparent and simple”.
How to download documents with help of WhatsApp
A citizen can send a message saying ‘Hi’ or ‘Namaskar’ or Digilocker to the WhatsApp number +91 9013151515. The citizen will be able to create and authenticate their own Digilocker account on WhatsApp and download PAN card, driving licence, CBSE Class X passing certificate, vehicle registration certificate (RC), insurance policy – two wheeler, Class X and Class XII marksheets, and insurance policy document (life and non-life available on Digilocker).
“Offering Digilocker services on the MyGov Helpdesk is a natural progression and a step towards providing citizens with simplified access to essential services via WhatsApp’s easy and accessible platform. With almost 100 million+ people already registered on Digilocker and 5 billion+ documents issued till date, we are confident that the service on WhatsApp will digitally empower millions by helping them access authentic documents and information, right from within their phones,” said Abhishek Singh, CEO MyGov in the statement.
Since its launch in March 2020, the MyGov Helpdesk (earlier known as MyGov Corona Helpdesk) on WhatsApp has served as a critical instrument in fighting the Covid-19 pandemic by offering people authentic sources of Covid-related information, along with critical uses like vaccine appointment bookings and vaccine certificate downloads.